What is the return policy? 
Magick and Mediums accepts returns on unused items in their original condition returned within fourteen days of purchase. Customers are responsible for return shipping costs. If you receive an incorrect or damaged item, please contact us via email. To initiate a return, contact us at, and be sure to include your order number in the email. 

Can I exchange my  purchase? 
We are not able to honor exchanges at this time, though you may return unopened items in their original condition and order a different item at a subsequent time. 

How long will my refund/exchange take? 
Please allow 2-3 weeks for your refund to appear on your bank or credit card statement. For any questions, please contact customer service at

How do I cancel my order completely? 
Please send an email to and we will try our best to cancel before it ships. If the order has already been processed and shipped, then we cannot cancel it. The sooner you contact us the better.